A MUM has said she is 'livid' that the PlayStation 5 which she ordered from online retailer Amazon for her son's 16th birthday was never delivered to her home.

Jenni Walker, from Launton, near Bicester, said she was due to receive the games console on Thursday - but it has gone missing.

She received some packages, but not the PlayStation, from a delivery driver working for an independent delivery company on behalf of Amazon.

The online retailer has said in a statement that the driver is no longer working on behalf of Amazon.

Mrs Walker was offered a £5 voucher as compensation, which she said was 'an insult'.

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She said: "I had checked Amazon and it said out for delivery from Banbury.  I was upstairs and saw a van arrive and the driver walking in the other direction with a small parcel in hand.

"I called out to ask who he was looking for. He said our house number. I saw him walk towards the front door and carried on with what I was doing upstairs. Later I came down and found three small parcels on the step.  

"I went off on the school run, then my husband called me and said he had checked Amazon to see where the PS5 was, and it was marked 'handed to resident'."

Her husband Richard then checked CCTV footage which showed the driver first deliver a small package, then return to the van to collect two more small packages before going to the back of the van where a big package was put on the floor.

Oxford Mail: CCTV image of big package which Mrs Walker claims was the PlayStation 5 that was scanned but not deliveredCCTV image of big package which Mrs Walker claims was the PlayStation 5 that was scanned but not delivered

Mrs Walker said: "We contacted Amazon immediately and if they had acted quickly they may have been able to intercept the driver. However they did nothing - asking us to wait 24 to 48 hours.

Also read: Oxfordshire tops chart as worst place for parcel theft in UK

"They eventually offered us £5 gift credit for the inconvenience, which is frankly, an insult.

"Unfortunately, it seems these consoles are highly sought-after, so getting a replacement is extremely unlikely.  My son is very disappointed."

The Launton family's case comes after reports across the country in recent days of PlayStation 5 consoles not being delivered or allegedly stolen in transit, with customers complaining of missing deliveries as well as other goods being delivered instead.

Oxford Mail:

The Guardian has reported that Amazon acknowledged the wave of complaints and that it was investigating what had happened.

A statement from the online retailer says: “We’re all about making our customers happy, and that hasn’t happened for a small proportion of these orders. We’re really sorry about that and are investigating exactly what’s happened. 

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"We’re reaching out to every customer who’s had a problem and made us aware so we can put it right. Anyone who has had an issue with any order can contact our customer services team for help.”

Ms Walker said: "I am livid beyond words. I fully appreciate this is a first world problem and considering we are in a global pandemic not the most important ordeal faced, but for it to happen on my son’s birthday seems incredibly cruel."