I wanted to contact you because I feel council staff get a lot of stick from Oxfordshire residents.

I recently made a quick trip into Oxford city centre and parked in the Westgate car park.

After I had paid (£2.40) I went back to my car, realising I’d left my parking ticket in the payment machine.

I rushed back to find my ticket gone but a council member of staff explained he had seen me pay, so sent me down to the car park office.

The staff there were brilliant. They very quickly looked through their system and found my payment and let me out without the need to pay again.

All the staff, from the man by the payment machines, to the ones in the offices were so polite and helpful.

LUCY MAY LOCH, Pheasant Walk, Oxford