Sir – I feel compelled to respond to the letter (March 17), about the removal of RingGo from First Great Western stations.

Mr Griffiths questions how we received the hundreds of complaints from RingGo customers. The responses were both emailed to us, following a communication that we carried out to RingGo customers about the imminent changeover and they were also posted on an independent website which has been covering the removal of RingGo from First Great Western stations (http://theyellowlines.wordpress.com/).

The myRingGo website, which all RingGo users are informed about when they use the service, is where customers can log in and access their parking session details.

At this site, you can query payments and manage your account. Given we have more than two million registered users of RingGo, it is primarily a self-service environment, but querying a payment that has been made is one of the first options within our Help section.

The details are then passed to one of our customer support staff to deal with. If the query was in regards to a parking fine received for instance, then this needs to be directed to Apcoa who issue the parking fines, in order that an appeal is made against the particular received parking fine. It is then Apcoa that make the decision.

I trust this clarifies Mr Griffiths’s queries surrounding this matter.

Joanna Miller, Chief executive, Cobalt Telephone Technologies Ltd, Basingstoke