BACK in January, we were given to understand the postal service was back to normal. So how could the following be explained?
I was waiting for an appointment to go to the John Radcliffe Hospital for an important issue, so I rang the hospital on January 19 to ask if I had an appointment in the offing as I had waited a long time.
I had; it had been arranged for the next day. It was fortunate I had phoned.
KATHLEEN LESTER, Hollow Way, Oxford
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