I write to ring alarm bells for those older residents expecting the renewal of their concessionary bus passes.

Do not necessarily expect your new pass to arrive two weeks before expiry date. The system for renewal is woefully inadequate, and you may, like me, have to reapply with all necessary supporting documents.

Do check well before your expiry date, otherwise, you, like me, will lose weeks of free bus travel whilst the system attempts to sort you out.

SUSAN TOWNSEND
Newland Mill
Witney