Sir – I was not surprised to read the letter by David Block of Stadhampton about his experience at the Thornhill park-and-ride site (June 5).

I use the car park regularly and have also found the staff to be welcoming, helpful and friendly. Their cheerful greeting and a quick chat as you wait for the bus makes a really pleasant start to the day.

Parking enforcement officers often get a bad press but you couldn’t ask for a nicer group of people than the team at Thornhill. So thank you Huw, Paul, Jane, Hailey, Dave, Bill and Mike.

Philip Rumsby, Hempton