Home care clients ‘open to abuse’ says damning report

Allied Healthcare’s offices, above the British Red Cross Shop, which is a separate organisation, in Kidlington High Street

Allied Healthcare’s offices, above the British Red Cross Shop, which is a separate organisation, in Kidlington High Street

First published in News
Last updated
Oxford Mail: Photograph of the Author by , Health reporter, also covering Kidlington. Call me on 01865 425271

THE county branch of the UK’s biggest home care provider said it has improved following a damning report highlighting that users were open to abuse.

The Care Quality Commission (CQC) criticised the Kidlington-based branch of Allied Healthcare for its care of people like OAPs.

The report, which has just been made public, revealed a lack of knowledge by staff of procedures for reporting concerns and preventing clients being open to financial abuse.

The CQC, which inspected Allied in August and again in January, found those who use the service “were not protected from abuse or the risk of abuse”.

But the service has since been re-inspected and, despite the results not being publically available, the firm said it was confident improvements had been made.

Allied medical director Richard Preece said he was confident the first inspection report reflected a historical view of the branch.

The new report recognised “significant progress” he said, adding: “Our improvement has continued. We are now so confident of the progress made since January that we were delighted to be included in CQCs National Pilot Inspection regime, the results of which are yet to be published.”

Allied Healthcare would not say how many county people it cares for but Oxfordshire County Council said it has 25 clients through Allied, costing £770,000 in 2013/14.

The agency cares for all ages including people with learning and physical disabilities, and mental health problems.

In CQC’s August visit, five out of nine staff did not know where to go if they couldn’t report concerns to a manager.

One said: “I don’t know, maybe I could call the police?”

And it found a nurse and care worker were not aware a £10 limit had been put on how much a “vulnerable” client, who had £300 in a drawer, could keep at home.

One relative said management had until recently been a “shambles”.

Our top stories:

Height row flats' tree screening plan blasted

Oxford Mail:

7:00am Friday 31st October 2014

UNIVERSITY bosses have put forward plans to screen a student flats development by Port Meadow with trees but ruled out reducing its height.

TB victim sent to prison after coughing over council staff

Oxford Mail:

6:30am Friday 31st October 2014

A HOMELESS man has been jailed for the “disgusting” crime of trying to spread tuberculosis (TB) by coughing over Oxford City Council workers.

One in three children in parts of Oxford are living in poverty, says charity

Oxford Mail:

9:00am Thursday 30th October 2014

ONE in three children are living in poverty in areas of the city, a charity has found.

UPDATE: Road reopens after car overturns in Heyford Road, Middleton Stoney

Oxford Mail: Ambulance stock image

10:12am Thursday 30th October 2014

A woman has been taken to hospital following a crash in Middleton Stoney.

LONDON WELSH: Piri Weepu plays down injury concerns

Oxford Mail:

9:30am Thursday 30th October 2014

LONDON Welsh scrum half Piri Weepu yesterday played down concerns about the ankle injury that has left his right foot in a protective boot.

More than 40 Oxford buildings to get free wi-fi

Oxford Mail: Oxford Ice Rink

9:30am Thursday 30th October 2014

ART galleries, civic buildings and even Oxford Ice Rink will soon have free wi-fi thanks to government investment.

Comments

Comments are closed on this article.

Send us your news, pictures and videos

Most read stories

Local Info

Enter your postcode, town or place name

About cookies

We want you to enjoy your visit to our website. That's why we use cookies to enhance your experience. By staying on our website you agree to our use of cookies. Find out more about the cookies we use.

I agree