Home care clients ‘open to abuse’ says damning report

Allied Healthcare’s offices, above the British Red Cross Shop, which is a separate organisation, in Kidlington High Street

Allied Healthcare’s offices, above the British Red Cross Shop, which is a separate organisation, in Kidlington High Street

First published in News
Last updated
Oxford Mail: Photograph of the Author by , Health reporter, also covering Kidlington. Call me on 01865 425271

THE county branch of the UK’s biggest home care provider said it has improved following a damning report highlighting that users were open to abuse.

The Care Quality Commission (CQC) criticised the Kidlington-based branch of Allied Healthcare for its care of people like OAPs.

The report, which has just been made public, revealed a lack of knowledge by staff of procedures for reporting concerns and preventing clients being open to financial abuse.

The CQC, which inspected Allied in August and again in January, found those who use the service “were not protected from abuse or the risk of abuse”.

But the service has since been re-inspected and, despite the results not being publically available, the firm said it was confident improvements had been made.

Allied medical director Richard Preece said he was confident the first inspection report reflected a historical view of the branch.

The new report recognised “significant progress” he said, adding: “Our improvement has continued. We are now so confident of the progress made since January that we were delighted to be included in CQCs National Pilot Inspection regime, the results of which are yet to be published.”

Allied Healthcare would not say how many county people it cares for but Oxfordshire County Council said it has 25 clients through Allied, costing £770,000 in 2013/14.

The agency cares for all ages including people with learning and physical disabilities, and mental health problems.

In CQC’s August visit, five out of nine staff did not know where to go if they couldn’t report concerns to a manager.

One said: “I don’t know, maybe I could call the police?”

And it found a nurse and care worker were not aware a £10 limit had been put on how much a “vulnerable” client, who had £300 in a drawer, could keep at home.

One relative said management had until recently been a “shambles”.

Our top stories:

Update: Police say Bicester explosives may have been plundered from protected sites

Oxford Mail:

11:06am Thursday 18th September 2014

WAR munitions discovered this morning at a home in Bicester may have come from illegal metal detecting at heritage sites.

Novelist books in to join Oxford prep school celebrations

Oxford Mail:

9:30am Thursday 18th September 2014

MIDSOMER Murders creator Anthony Horowitz joined an Oxford school to help celebrate its 150th birthday.

Mullins backs O'Dowda to hit the heights

Oxford Mail:

9:30am Thursday 18th September 2014

CALLUM O’Dowda has all the attributes to progress and play at a higher level, according to Oxford United teammate Johnny Mullins.

Nearly a third of county five-year-olds have tooth decay

Oxford Mail:

9:00am Thursday 18th September 2014

ALMOST one in three Oxfordshire five-year-olds has tooth decay, new figures have revealed.

Pilot error blamed for flipping Tiger Moth

Oxford Mail: CROY: Enthusiast hopes Airport House biplane will fly again

8:30am Thursday 18th September 2014

A VINTAGE aircraft owned by a Oxfordshire man crash-landed because of pilot error.

Mum Ruth makes it a world first in hunt for Ebola vaccine

Oxford Mail:

8:30am Thursday 18th September 2014

A MUM-of-two from Oxfordshire was the first person in the world to be injected with an Ebola gene yesterday as part of a city-led battle against the deadly virus.

Comments

Comments are closed on this article.

Send us your news, pictures and videos

Most read stories

Local Info

Enter your postcode, town or place name

About cookies

We want you to enjoy your visit to our website. That's why we use cookies to enhance your experience. By staying on our website you agree to our use of cookies. Find out more about the cookies we use.

I agree