Sir – With reference to the letter (February 6) from Botley Medical Centre. There has been a surgery at Wootton for over 40 years, the last 30-plus years in a purpose-built facility.

If the facility has become unsuitable, this is as a direct result of years of neglect by the practice administration.

What happened to the money that is paid from central taxation for the upkeep? Why was the option of moving into the rebuilt community centre that has access to toilets for the disabled not explored by the practice?

If the Wootton surgery is deemed to be underused, this is because opening times are changed without notice, sometimes the surgery not opening at all. Is this part of the “flexible surgery opening times” that the practice quotes in the letter to Wootton patients re the proposed closure? This also stated that the practice had “600 new patients registered at Botley.”

Would these be the same patients that the practice had re-registered from Wootton to Botley, without informing them? The 2013 patient questionnaire (on the practice website) quotes a total of 96 responses out of 8,000 patients. These 96 responses returned an incredible, satisfied or better, reply from 15 out of 16 categories of the (not independent) survey. The above only refers to a few of the issues that need to be addressed by an urgent investigation by NHS England into the affairs of Botley Medical Centre. “Patients First”? Finally, to refer to the closure of Wootton surgery as “a satisfactory conclusion” is an insult to the people of Wootton.

P.J. Alexander (Mr), Wootton, nr Abingdon