I would just like to say how disappointed I am over the last few years with the New Theatre.

In recent years, since tickets now have to be bought through an online agency (at extra cost), I have failed miserably to get tickets on every occasion for comedy shows which I like, with the response from the agency: “No tickets available”.

Before this theatre outsourced the booking office to the agencies (laziness/more profit?) one could book at the ticket office by phone/in person and they were always extremely helpful. If the show was sold-out they would take your details and contact you if there were any cancellations.

This did in fact happen on a number of occasions and I managed to get tickets for various shows. Now there is no chance and I have given up.

I will try and find another town and theatre with better service and customer relations. I wonder if anyone else has experienced this and has managed to find a better venue?

LAWRENCE BRACEWELL Clifton Lock House Clifton Hampden