Sir – Without in any way belittling the dreadful problems in NHS institutions in Staffordshire and elsewhere, I am concerned that generalised criticism of the NHS is escalating beyond reason.
It is very important that we recognise good practice where it exists and, where appropriate, voice our satisfaction.
Aged 84 and so in a cohort said to be at particular risk of neglect, I recently spent five days on A&E and short-stay wards at the John Radcliffe Foundation Hospital in Oxford. I experienced courtesy, compassion and skilled attention from everyone I encountered regardless of status.
The wards were continually being cleaned, the menu was varied and appropriate checks were made that I could self-feed and was, in fact, eating properly. Nursing staff now undertake many of the hands-on procedures once the preserve of doctors, freeing them to diagnose, plan treatment and oversee outcomes. It must be disheartening in the extreme for them to receive nothing but criticism despite their best endeavours and commitment.
Let’s not forget to praise the NHS where praise is earned.
Audrey Holdaway, Oxford
Comments: Our rules
We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused.
Please report any comments that break our rules.
Read the rules hereComments are closed on this article