HSBC bank customers reported outage issues on Friday morning following issues with online and mobile banking.

Reports first began to appear on Down Detector, a service for reporting website outages, shortly before 8am on Thursday, January 27.

The outage affected 57% of customers trying to access mobile banking, Down Detector said.

Service returned to normal around 10.45 am, HSBC said.

HSBC issues

HSBC apologised to anyone who was affected by "slow app service" and difficulties making payments on Friday, January 28.

Some customers were unable to access their existing list of payees on mobile banking.

A spokesperson for HSBC UK said: “An earlier issue which meant some of our Mobile Banking customers experienced slow app service as well as difficulty viewing existing payees when making a payment has now been fixed.

"We apologise to those impacted for any inconvenience, and appreciate their patience.”

"Why are both the app and Internet banking platform having issues once again?," one customer said.

"And it won't let me to use the chat option. Hsbc you need to sort this out!"

Another said: "HSBC online banking payee selection option down. Essentially means their online banking is totally down."

Responding to one customer, HSBC said: "Hi there . I'm sorry you are having issues with the App. Give a call our Online banking department on 03456 002 290, the team is open from 8am till 8pm. They will be able to help you regain access to online/mobile banking."

It comes just weeks after outages on Natwest and RBS' mobile banking apps meant many customers were unable to access their accounts online.

Meanwhile, The Co-operative Bank apologised to customers on Thursday after hundreds were unable to log in to their accounts.