Sir – Once again Royal Mail fouls things up. The whole fiasco is a third-class service, for which we pay a hell of a lot.

On July 6 I posted off my Medic-Alert emblem (fortunately I do have a spare) for a replacement band. Waiting several days for it to be returned, I rang Medic Alert.

Where is my emblem, Royal Mail? It certainly isn’t at Milton Keynes, that’s for sure. I checked with the bank – cheque uncashed – again a sign of non-delivery. A thorough check again by Medic Alert – definitely not there.

So far we have lost books (which had to be replaced and re-sent); some years ago it was a bird table (how the hell did that get lost?), a cuddly toy and a pen set, now my Medic Alert. And stamps went up 30 per cent!

Our post lady is terrific – but what a time to get post –2-3pm (not her fault, bless her heart).

If you don’t always get proof of posting you’re stuffed.

Come on Royal Mail – get your act together, stop putting profit before customers and while you’re at it – find my emblem and deliver it where it is meant to be.

First-class service? Bunkum!

D Holloway (Mrs), Wenrisc Drive, Minster Lovell