PLEASE may I, through the Oxford Mail, say the biggest thank you to Sarah, who works for Oxford City Council .

She is one of the team at the council’s contact centre. What a star.

She has gone out of her way to help me solve long-standing problems regarding my mother's assisted household waste collection service.

She did not give up and consequently achieved what no other person at the council has. Let’s hope it lasts.

Thank you so very much Sarah.

JANICE GRAINGER Benmead Road Kidlington