SUSAN Allen (the head of consumer relations for NatWest Bank) appearing on BBC Radio 4’s Money Box Live programme on Saturday, was asked whether the costs incurred by those calling the bank’s customer hotline via an 0845 number, during the current crisis in accessing accounts, would be refundable.
There was then a long pause.
“If that’s a problem for people, then...”, etc etc.
Ms Allen clearly had no idea that 0845 numbers are chargeable (at some cost) to callers.
Her gaffe disqualifies her from ‘customer relations’ work.
Arrogance and ignorance.
Frances Kennett, Oxford
Comments: Our rules
We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused.
Please report any comments that break our rules.
Read the rules hereLast Updated:
Report this comment Cancel