Sir – My GP has asked me to make an outpatient appointment at the John Radcliffe Hospital. In addition to providing a booking reference number, I have been sent a ridiculous password, and a message on the clinic telephone tells me I cannot make an appointment without it.
I protested about this before, and was told they were reconsidering this, but obviously nothing has happened.
I have a booking reference number, a hospital number and an NHS number, plus personal details like date of birth to identify myself. Why is yet another layer of bureaucracy being foisted on us to access the service we pay for? Do other readers agree?
Jean Robinson, Oxford
Comments: Our rules
We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused.
Please report any comments that break our rules.
Read the rules hereLast Updated:
Report this comment Cancel