Sir – On Thursday evening, May 19, my partner and I caught a 2D bus from Summertown to Keble Road just before 7pm. Somehow we managed to leave a rather valuable camera on the bus.

I telephoned the Oxford Bus Company as soon as we got home and to my amazement not only was my call answered by a very helpful human being (as opposed to the kind of recorded message we all expect) but she already had the camera in her possession.

Anne Ashby, Jericho