Your pages have had a number of letters complaining about Oxford City Council’s new garden waste collection service.

As a local councillor I have had far too many instances of missed collections and lack of information about the new service.

Originally the Labour administration in its budget said there would be no change in garden waste collections.

Then, a month later, it emerged that there was to be a new subscription service, costing £35 a year for either a brown bin or 20 ‘ecosacks’.

People were asked to order a bin or sacks as the old garden waste bags would not be emptied after April 29.

However, April 29 came and went, and only some of the ordered bins had been delivered. It appeared that not enough bins had been purchased by the council, so there was an extension of green bag collection.

Now it is almost June, and neither bins nor sacks have been supplied to all who have ordered and paid for them.

When will the year start for which we have paid?

There is also a fundamental unfairness in the new system. The biodegradable sacks cost several times as much as the bins for the same volume of garden waste. And, while it is hard to believe from a Labour administration, although people on benefits get a brown bin free, there is no such discount for people who opt for sacks as they do not have space for a bin.

John Tanner seems to have introduced the new system without sufficient thought or planning, and without regard for the realities of life in terraced houses in Oxford. Can he please review his proposal to make it fairer for everyone?

Jean Fooks, Liberal Democrat councillor for Summertown, St Bernard’s Road, Oxford