SOME companies really need to examine their approach to customer service.
The ordeal suffered by Paul Smith, which left him off work for six months and on medication for life, has been made significantly worse by the four-and-a-half year battle he has had to fight to get some form of recompense.
Things can go wrong for any business and, of course, Thomson has to investigate all factors involved, including the hotel involved.
But to see one of its customers go for so long to resolve such a dispute is simply not good enough.
Comments: Our rules
We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused.
Please report any comments that break our rules.
Read the rules hereComments are closed on this article