At the height of the travel disruption on December 18, the information to passengers by First Great Western at Oxford train station was abysmal.
After listing a non-existent train as ‘on time’, one half-an-hour after it should have left, the station simply gave up entirely on its useless electronic information system and switched displays to read ‘Welcome to Oxford’.
One stranded passenger was fighting back tears. Whereas disruption to train services by extreme weather is understandable, failure to provide reliable and timely information to customers is inexcusable in this digital age of instant communication.
Martin Shuttleworth, Thurmaston, Leicester
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