Sir – I, too, think that councillor Tanner is being unjustifiably complacent about the success of the recycling scheme (Letters, October 28).
While he acknowledges that most bins were to be delivered during September, the fact that we are heading towards mid-November and that, three phone calls later, I am still waiting for a bin, indicates more than a slight glitch in the system.
On the last occasion, I was informed that those people who had taken delivery of an unsuitable bin because they had failed to complete the relevant form were being attended to at present!
Unfortunately, the days of being able to speak directly to the manager at Cowley Marsh Depot and having any query dealt with both promptly and efficiently are long gone.
Patricia Lee, Oxford
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