A GOOD row can be the secret of success for many businesses, according to a new book,. writes David Duffy.

The challenge, however, is to manage the conflict and use it as a catalyst for positive change.

Writing in The Family Business Guide, Dr Caryn Solomon, consultant with business advisers Grant Thornton, said: "The first step to constructive conflict resolution is to recognise that conflict need not always be destructive.

"It is seldom that innovations and improvements are achieved without conflict. It is possible to have a 'good' fight, in fact conflict is often the catalyst for change and an essential factor in maintaining healthy relationships based on open, honest com- munication."

The guide, published by the Institute of Directors and sponsored by Grant Thornton, highlights common areas of conflict in family businesses including: employment; exit policies; salary and bonuses; leadership and control; and the definition of roles.

Stephen Dexter, managing partner at the Oxford office of Grant Thornton, said: "While such issues can present genuine business-related challenges, in a family business situation they are often further complicated by the fact that family members typically come into the business with assumptions of entitlement - to a company car, free perks and fast promotion.

"Conflict can erupt when these expectations are frustrated by a wise parent who recognises the potentially destructive effects on the business of treating children preferentially."

The Family Business Guide is available from Director Publications at £9.95 (plus £1.50 p&p) tel 0171 766 8766.

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