Elderly residents at an Oxford park home site were left without heating, hot water and cooking facilities for five days after a gas company failed to show up.

Calor Gas has since apologised saying high demand and staff sickness were to blame.

Bayswater Mill in Headington is supplied by the company who are contracted to come and refill the tanks when they reach 10 per cent capacity.

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But from February 17 to February 22, residents were left with either no gas or were forced to ration it, despite calls to the company to fix the problem.

Park homes do not have a permanent gas supply and are instead fuelled by tanks located outside of the homes.

One Bayswater Mill resident explained: “One gentleman in his 80s, who is classified as a vulnerable customer, rang Calor on Friday [February 17] saying ‘I can’t cook; I have got no heating and I can’t even have a shower as I have no hot water.’

“Every day we called them, and they kept replying, saying ‘oh we will come out’ but nobody ever showed up."

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Calor Gas were contacted in response to the allegations made to the Oxford Mail.

A company spokesman said: “We apologise to the impacted residents at Bayswater Mill for their interrupted gas service. 

“Current high demand, and a higher than normal number of key operational and driver colleagues suffering winter illnesses, has seen some delays in deliveries affecting a minority of customers.

“We are continuing to recruit and train specialist LPG drivers to improve the situation.

“We are prioritising vulnerable customers and would ask anyone who considers themselves vulnerable to contact us on priorityservices@calor.co.uk if they need to reach us urgently.”