A collapsed sewer in Oxford city centre has forced Greggs in Cornmarket to close.
Earlier this week the bakery chain said the branch near Carfax, one of the biggest in the country, had been forced to shut on August 17 due to technical issues involving Thames Water.
Now the water company has given more details.
Read again: Why is one of Greggs largest branches closed
Spokesman James Presland said: "We’re sorry for any disruption caused by a collapsed sewer under the pedestrianised area.
"We’ve been using tankers to pump away any excess waste and will now be digging down in to the footpath to create a new connection to the main sewer.”
Work to create the new connection is expected to start on October 4 and last for about three weeks.
Thames Water has kept in close contact with Greggs for the duration of the work so far to keep the chain fully updated.
It is understood that staff from Thames Water have been working to fix the problem for a month.
There were celebrations and queues when Greggs opened the branch in March 2020.
It features a spacious seating area upstairs.
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