Alison Forster's reign as managing director of the First Great Western rail company has been marred by controversy.

But will her successor succeed in ending the debacle of overloaded, late-running and cancelled trains? Only time will tell.

What we need is a company which puts passengers first and profits second, not the other way round.

The Government and local authorities encourage us all to use public transport.

But there is often no incentive when passengers are treated as second-class citizens