I agree with Teresa Fieldwick (Oxford Mail, March 21) about blue wheelie bins, although Kidlington is in Cherwell, not Oxford.

For three weeks, I tried to buy one from City Works.

After endless phone calls to ask why I hadn't yet received it, they told me that they had no record of me ever ordering it.

As I had given all my details, including phone number and visa card number, in the initial phone call, I asked why they had these on their computer, but still no record of my order?

This surely proved that I had ordered it, but they couldn't explain.

I then asked, was it now free after all of the peak phone calls I'd made? No, was the answer.

Eventually after talking to a manager (not easy), I was told it would be delivered the following morning. In their defence it was, but I still had to pay.

However, if they are prepared to give you two blue boxes, why don't you have the choice of a bin instead?

Surely the cost must be the same? The boxes are free.

It's just another con by the council, as far as I can see.

Next day, I received this year's council tax bill, which has gone up £5 per month.

Can anyone explain how you get five bags of rubbish in the green bin? I can only manage three.

Lisa McCann, St Nicholas Road, LIttlemore, Oxford