OCC have legally begun using a telephone system that generates much income by the way it leads the caller on a path to nowhere while using a premium rate number.
I called today to report an error to the highways department and was given five choices of where to go next, whichever choice was selected – one, two, three, four, or five, the system then directs the caller to another set of options and so on. Again this is repeated rather than connect the caller to the department needed. My call cost almost £10 and I didn’t get the highways department to boot. I will now invoice the county council for reimbursement of my call costs.
Either this is a deliberate ploy to prevent any department having to deal with a live person calling them, or a ploy to generate income.
ADRIAN TAYLOR, Duncan Close, Eynsham
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