I READ (February 5) the story of the senior citizen from Wootton who, after 12 days without heating, has had a new boiler fitted by the housing association, following the intervention of your paper.

I have been trying for the past five months, and so far without success, to resolve an issue with Oxfordshire County Council and following an e-mail to them indicating that I would be contacting the local press, they are, hopefully, taking my complaint seriously and have stated that they will have answers for me by February 11 (allegedly).

It is a sad fact that one has to threaten officialdom with media intervention to get problems resolved that should be dealt with by the party concerned.

RAY HOLTON Kingsclere Road Bicester