I thought your readers might be interested in the experience I had when I went shopping at Marks & Spencer in Witney for some underwear.
I am disabled with MS (not M&S) so I was using my scooter.
I found the store quite difficult to negotiate because the aisles are quite small.
I made my purchase and remarked to the lady on the cash desk that I found it difficult to negotiate the aisles.
I decided to write the store manager asking him to pretend to be disabled and drive my scooter round their store, so he would have a greater understanding of the issues with which people with disability have to cope.
As yet, I have received no reply.
I can’t believe the store has a policy not to reply to customers who write to the manager.
Didn’t I read somewhere that M&S profits were dropping?
Roger Keable, Burwell Drive, Witney
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