ON arriving back in Oxford after a very long-haul flight at 9pm, my husband and I (both in our 80s) took a taxi from the central coach station.

The driver barely acknowledged our presence and was not familiar with our destination, only one mile away. Reaching our destination under our instruction he waited in his cab for the fare. At no time did he attempt to help us with our three suitcases and left without a word.

I ask how can the city award a licence to drive a taxi, to such a person? I am most concerned that visitors to the UK and Oxford will be left with a very bad impression if this sort of treatment is given.

J. BEARD (Mrs)
Fouracres Close
Taunton
Somerset