First Great Western has announced a full refund for some commuters who experienced severe disruption last month.

On Monday, October 6, a signalling problem between Slough and West Drayton caused major delays and cancellations to services from Oxford to London Paddington.

The rail operator apologised and said its services “fell well below” acceptable standards. It promised a full refund for monthly and annual season ticket holders.

Season ticket holders can redeem the cost of travel as a cash refund at their local ticket office or as a one-day extension when they renew their ticket.

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