WHEN you pay for a first-class service, you expect to receive it. But not at Christmas, it appears, when those of us using Royal Mail are expected to show a large degree of seasonal charity.
Our post test showed almost half the letters we sent in December were not delivered in time we could usually expect.
Of course there is a large increase in usage during December but it is not unexpected and there is a large increase in a temporary workforce as well.
During December the Royal Mail is exempt from its usual target of 93 per cent of first-class mail arriving the next working day.
But surely it is disgraceful the company still expects you to pay the full cost when it knows it will deliver a second-class service.
Comments: Our rules
We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused.
Please report any comments that break our rules.
Read the rules hereLast Updated:
Report this comment Cancel