I THOUGHT your readers might be interested in the experience I had when I decided to go shopping in Marks & Spencer’s store at Marriotts Walk in Witney for some underwear.

I am disabled with MS (not M&S) so I was using my pavement scooter.

I found the store quite difficult to negotiate because the aisles are quite small.

Anyway, I made my purchase and remarked to the lady on the cash desk that I found it difficult to negotiate the aisles, because they were quite small whereupon she said: “Are you sure it’s not your driving, sir?”

I said: “No, my driving is good, it’s your aisles.”

When I got home, and told my wife of my experience, she immediately said: “Your scooter is no larger than a double child buggy.”

I decided to write the store manager, asking him and the pay desk lady to pretend to be disabled and drive my scooter round their store so that they would have a greater understanding of the issues with which people with disability have to cope.

As yet, I have received no reply. I cannot believe the store has a policy not to reply to customers who write to the manager, do they?

In future, I will buy my underwear from Next – they have very helpful ladies working there.

Didn’t I read somewhere that M&S profits were dropping?

ROGER KEABLE, Burwell Drive, Witney