Travelodge says sorry for Oxford hotel ceiling drama

The Peartree hotel

The Peartree hotel

First published in News Oxford Mail: Photograph of the Author by , Reporter covering Blackbird Leys and Greater Leys. Call me on 01865 425403

A MOTHER has spoken of her horror after the ceiling of the Peartree Travelodge collapsed just outside the room she and her family were sleeping in.

Jennifer Weatherstone and her husband, Thomas, and their three children – Isla, five, Harry, four, and Felix, two – spent the night at the hotel on Friday, August 15, after visiting family in Faringdon.

But during the night one of the water tankers on the hotel’s roof leaked.

Mrs Weatherstone, 30, said: “We were woken by the fire alarm at about 11pm.

“My husband went to the front desk and they said they were waiting for more information.

“I woke up again at midnight and when I opened the door to look into the corridor, part of the ceiling collapsed. It was in the corridor about two rooms down from us, and water was coming through the hole in the ceiling.”

Fire crews were called to the Cutteslowe hotel to find water had already come into the building.

Oxford Mail:

  • Jennifer and Thomas Weatherstone

Mrs Weatherstone, from Carlisle, said: “We woke the kids up and put them in the car and went back to the front of the hotel.

“They asked what room we were in and when we told them they said that whole side of the building had been deemed dangerous. At no point through the whole thing did anyone tell us to evacuate.”

Oxford Mail:

  • The couple's children, Felix, two, Harry, four, and Isla, five

Mrs Weatherstone then waited for three hours before the family were allocated another room.

She said: “The staff were allocating rooms in Bicester and High Wycombe. There was no seating, no refreshments, no information, no apology, nothing. It was very unprofessional.

“We had been told at about 1.30am we could go to Bicester, but when I asked about it 20 minutes later we were told it was only for parties of two. At 3.30am I was told we could have a single room in the safe section of the hotel, but there was only one bed. We were planning on staying for another night but we just got in the car in the morning and drove home with hardly any sleep. I feel so angry.”

Travelodge has since apologised and given the family a refund of £39, £100 in vouchers and £175 in compensation.

Spokeswoman Sophia Mead said: “A water tank burst, affecting 47 rooms. As a result, the fire alarm did go off on three occasions which resulted in the hotel having to be evacuated. All customers were informed at the time of evacuation why the fire alarm had gone off.

“The water tank was fixed the following day and all customers staying at the hotel that night have been refunded in full and compensated.

“We would like to assure Mrs Weatherstone that the safety of our customers and staff is paramount to us.”

 

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Comments (5)

Please log in to enable comment sorting

6:16am Wed 27 Aug 14

Dilligaf2010 says...

" At no point through the whole thing did anyone tell us to evacuate.” ".......
......I presume she thought the fire alarm was sounding merely to annoy the customers, personally if I saw a partially collapsed ceiling, with water pouring through it, I'd deduce that something was wrong, and evacuate, but maybe that's just common sense.
"There was no seating, no refreshments, no information, no apology, nothing. It was very unprofessional. "..........
.......I'm guessing the staff were preoccupied by something going on at the hotel, I suppose they could have called in the kitchen staff to make cups of tea, but presumably considered the other incident more of a priority.
Nobody died, nobody was hurt, they're £314 better off, and still they're not happy......
" At no point through the whole thing did anyone tell us to evacuate.” "....... ......I presume she thought the fire alarm was sounding merely to annoy the customers, personally if I saw a partially collapsed ceiling, with water pouring through it, I'd deduce that something was wrong, and evacuate, but maybe that's just common sense. "There was no seating, no refreshments, no information, no apology, nothing. It was very unprofessional. ".......... .......I'm guessing the staff were preoccupied by something going on at the hotel, I suppose they could have called in the kitchen staff to make cups of tea, but presumably considered the other incident more of a priority. Nobody died, nobody was hurt, they're £314 better off, and still they're not happy...... Dilligaf2010
  • Score: 25

6:53am Wed 27 Aug 14

Andrew:Oxford says...

Fire alarm goes off in the middle of the night in a hotel...

You take you passport, room key, glasses and phone which you left by the bedside and quickly put on the clothes you took off the night before.

Make your way to the fire exit you identified on check-in, perhaps using your mobile phone as a torch.

Ideally take you car keys too, so once registered with the hotel staff you have somewhere warm and dry to shelter and to offer shelter to others.
Fire alarm goes off in the middle of the night in a hotel... You take you passport, room key, glasses and phone which you left by the bedside and quickly put on the clothes you took off the night before. Make your way to the fire exit you identified on check-in, perhaps using your mobile phone as a torch. Ideally take you car keys too, so once registered with the hotel staff you have somewhere warm and dry to shelter and to offer shelter to others. Andrew:Oxford
  • Score: 20

9:26am Wed 27 Aug 14

yabbadabbadoo256 says...

yeah she kicked up a stink to get £314 compo and has now gone to the papers as she wants more thats all it comes down to..
yeah she kicked up a stink to get £314 compo and has now gone to the papers as she wants more thats all it comes down to.. yabbadabbadoo256
  • Score: 13

10:34am Wed 27 Aug 14

Quentin Walker says...

Unfortunate circumstances are a fact of life.
Unfortunate circumstances are a fact of life. Quentin Walker
  • Score: 9

7:35am Thu 28 Aug 14

H.J.Harris says...

"We were planning on staying for another night but we just got in the car in the morning and drove home with hardly any sleep. I feel so angry.”


Does that sound responsible ? perhaps they haven't heard of the slogan THINK !! don't drive when tired.
"We were planning on staying for another night but we just got in the car in the morning and drove home with hardly any sleep. I feel so angry.” Does that sound responsible ? perhaps they haven't heard of the slogan THINK !! don't drive when tired. H.J.Harris
  • Score: 3

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